How Rude! The Price of Incivility in the Workplace
- With Jean Heilig and Christine Kreger
- Originally aired 09/15/2020
- View the Archive
We all want to come to work and be treated with kindness and respect. However, studies have found that 98% of us have experienced slights, insensitivities and rude behavior in our workplace. The effects of incivility can lead to a loss in staff creativity, deterioration in team spirit and may result in patrons turning away from the library. Come learn tactics staff can use to minimize the effects of rudeness on performance and well-being and strategies managers can use to keep their own behavior in check and to foster civility in others.
- Civility Workbook (PDF)
- Civility Slides (PDF)
- Conversations from chat (PDF)
- How to Repair Work Relationships (PDF)
- Speaker Transcript (Word) – live transcription
About Jean Heilig and Christine Kreger
Jean has been with the Colorado State Library since 2005 and is currently the Fiscal Officer and LSTA Grant Coordinator. Previously, she was Senior Director of Jones e-global library at JonesKnowledge.com where she developed an online academic library. She also held the title of Library Director for Jones International University. She spent four years as a Public Services Librarian in the Helen Fowler Library at the Denver Botanic Gardens. She earned her MLIS from the University of Denver and her MBA from the University of Colorado Denver campus.
Christine Kreger is the Colorado State Library’s first full-time Professional Development Consultant, bringing over 25 years of training and continuing education experience to the table. Early on, she focused on face-to-face instruction, and group presentations, but recently has developed an appreciation for the power of interactive training, both in person and online.