05/26/2021 Getting Past Symptoms to the Root of the Problem: Tools for Root Cause Analysis

Jane Martel
  • With Jane Martel
  • When 05/26/2021 at 12:00p - 1:00p, Mountain Time

When you have a process problem to resolve, it’s important to be able to distinguish between symptoms and the problem. What’s more, to have any real hope for problem resolution, you need to be able to identify the root cause of the problem. In this interactive session, you will explore six simple tools to help you dive deeper and gather critical clues: Pareto charts, fishbone charts, is/is not analysis, scatter diagrams, problem concentration diagrams, and the five whys.

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