10/24/2019 Playing Well with Others – At Work

Sharon Morris
  • With Sharon Morris
  • When 10/24/2019 at 12:00p - 1:00p, Mountain Time

We all know that children learn through play, but what about adults? Research shows that when humans, at any age, play, they learn and grow into healthy, happy, well-functioning individuals. Find out more about the research on play, identify your play style as well as others, and imagine ways to add more play into your work. Perhaps counter-intuitively, your habits of embedding playful work techniques into your day can lead to greater creativity, productivity, and resilience in you and your library. And knowing others’ play styles will help build better teams, collaborative work, and enjoyable work culture.

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11/04/2019 Supporting Developing Readers at the Library: Outreach for K-3rd Graders

  • With Liesel Schmidt & Ann Schwab
  • When 11/04/2019 at 12:00p - 1:00p, Mountain Time

Part 4 of a 4 part series about services designed for kids K – 3.

Learn how the Children’s Librarians at Denver Public Library are expanding their services to developing readers and the grown ups in their lives using the five Grade Level Reading Skills. We’ll discuss outreach best practices, different types of outreach currently being piloted in Denver, as well as challenges and successes.

Missed the first 3 parts of this series? View the archives listed below!

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11/06/2019 Conducting the Reference Interview: How to Ask Better Questions to Make Customers Happy

  • With Robin Filipczak and Stacey Grijalva
  • When 11/06/2019 at 12:00p - 1:00p, Mountain Time

“Do you have any books on law?”

“I need information on bats.”

Have customers ever asked you general or ambiguous questions like these? How do we connect customers with exactly what they need when the way they ask for something is open to many interpretations?

Enter… the reference interview! The purpose of a reference interview is to find out what a customer wants so library staff can match the information need with the library’s resources.

Join us as we break down the process into simple steps and discuss solutions to common problems. Participants will leave with a 6-step tool kit to asking better questions so customers leave happy.

This class is intended to give an introduction and basic overview of the reference interview. The class is aimed at front-line staff and librarians who want a refresher.

Recommended Pre-Session Reading:

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11/14/2019 Unearthing Seed Money: Locating grants to fund your project (The Colorado Edition)

Jean Marie Heilig
  • With Jean Heilig
  • When 11/14/2019 at 12:00p - 1:00p, Mountain Time

Intimidated by the grant writing process? Start off in the right foot by joining us for a discussion on selecting a funder that shares your library’s vision. Learn about the different types of grants and funders and how to locate the one that best fits your project. Also, hear about the most frequent reasons funders reject proposals.

Discover how to locate and apply for grant funding that will turn your project into a reality!

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