01/23/2020 Serving the Underserved: tips for serving the homeless

  • With Mallory Pillard
  • When 01/23/2020 at 12:00p - 1:00p, Mountain Time

Sometimes, community services in rural areas don’t have resources to meet growing needs. As such, libraries become the primary service provider for those experiencing homelessness in the community. In an already busy library, how can you assist with food, safety, hygiene, and social needs? Is it even your role to do so? What about mental health, opiate addiction, disruptive behaviors, and policies? In this session, learn practical tips to serve people experiencing homelessness, avoid burnout, encourage community conversations,and link patrons to available resources. Learn from one Library Director’s mistakes and successes, and discuss your libraries’ unique challenges together.

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